Shipping and payment

Shipping

This document summarizes shipping options, indicative delivery times and practical steps for resolving shipment issues for orders delivered to EU Member States. The specific shipping methods available, the availability of pick‑up points/lockers and the shipping price are always shown in the cart during checkout.

In case of any discrepancy, the wording of the Terms and Conditions and mandatory legal provisions shall prevail.

Goods declared as in stock and ordered on working days before 12.00 p.m. are usually dispatched the next working day. Orders for products declared as in stock and received after 12 noon are usually dispatched within 2 working days. So if you order a product that is out of stock on Monday morning, you can expect it to be delivered on Wednesday at the earliest. If you order a product that is in stock on Monday afternoon, you can expect it to be delivered on Thursday at the earliest. If you order a product that is in stock on Thursday morning, you can expect delivery on Monday at the earliest. If you order a product that is in stock on Thursday afternoon, you can expect delivery on Tuesday at the earliest. Products with a 3 or 7 day dispatch time are subject to this time limit. These days are always working days.

1. Carriers and partner delivery

We ship parcels mainly via PPL and GLS. In individual countries, these carriers may use local partner carriers for so‑called “last‑mile” delivery (i.e., the final leg of delivery to the recipient).

• Example: in Slovakia, the local delivery partner may be, for example, Express One (depending on the carrier’s current set‑up).
• In other EU countries, the local partner may be a different carrier (e.g., DHL or others), depending on the destination address and the carrier’s internal rules.

The choice of the local partner and its operating conditions are fully within the carrier’s competence; the Seller usually cannot influence them.

2. Indicative delivery times

Delivery time is calculated from the moment the parcel is dispatched (handed over to the carrier). The stated times are indicative and may be extended, especially during holidays, peak carrier capacity, adverse weather or in remote regions.

• Slovakia: typically 2 business days.
• Other EU destinations: typically 2–6 business days.

A more precise estimated delivery date may be shown by the carrier in the shipment tracking.

3. Delivery methods (address / pick‑up points / lockers)

In the cart, you will see the delivery methods available for the selected country and address. Not all services are available in all EU countries.

• Delivery to an address (home/office delivery): usually available in most EU countries, subject to the carrier’s capabilities.
• Pick‑up points and lockers: availability depends on the country, region and the current capacity of the carrier’s network.

If pick‑up points/lockers are not available in a given country or location, the system will not offer them in the cart; alternatively, the carrier may automatically offer an alternative.

4. Shipping price

The shipping price is variable and is always displayed in the cart before checkout. The price may vary in particular depending on the destination country, the shipment’s weight/dimensions, the selected delivery method and any carrier surcharges.

5. Delivery restrictions (where we cannot deliver)

For operational and shipping reasons, we are not able to deliver to certain areas, especially islands and remote territories where carriers do not provide a standard service or where delivery would be disproportionately expensive.

• Malta and Cyprus.
• Islands and island territories of certain countries (e.g., Spain, Italy, the United Kingdom and, potentially, other countries) and other remote areas.
• Overseas territories and other territories, or addresses outside the carriers’ standard delivery network.

Current delivery availability is always verified based on the shipping options offered in the cart. The Buyer is obliged to provide a complete and correct delivery address and to choose a delivery method that is available for the specified address. Information on non‑deliverable areas is also provided in the cart. If the carrier nevertheless accepts the shipment and subsequently returns it as undeliverable for reasons attributable to the Buyer (e.g., a non‑deliverable area, an incomplete/incorrect address, refusal to accept delivery), the Buyer shall bear the costs associated with transport and further handling of the shipment in accordance with the Terms and Conditions (e.g., re‑delivery, return to sender, possible storage fees).

6. Re‑routing by the carrier

Carriers usually reserve the right to re‑route a parcel to a different pick‑up point/locker (e.g., due to capacity constraints at the original location, operational restrictions or route optimization).

• Such re‑routing is beyond the Seller’s control.
• After re‑routing, it may not be possible to re‑route the parcel back to the original location.
• Re‑routing does not in itself relieve the Buyer of the obligation to collect/accept the parcel (especially if it was delivered to an alternative location designated by the carrier).

7. What to do in case of delivery issues

The fastest solution is almost always to contact the local carrier that is actually delivering the parcel (contact details are usually available in tracking, in the SMS/e‑mail from the carrier or on the carrier’s website).

• Incomplete/incorrect address / delivery instructions / coordination with the driver: contact the local carrier directly (fastest).
• Re‑routing to a pick‑up point/locker: follow the carrier’s instructions in tracking.
• Damaged packaging or visible damage: accept the parcel with reservation (if the carrier allows it) and immediately take photo documentation (packaging + label + contents).
• Tracking is stuck, the parcel is lost or communication is non‑standard: contact the carrier first; if the issue cannot be resolved, contact us and provide the tracking number and a description of the situation.

Please contact us mainly if the parcel shows signs of being lost, delivery has not progressed for an extended time according to tracking, or the carrier requires the sender’s assistance.

Effectiveness from 1 January 2026.

These Payment Terms summarize the available payment methods for orders delivered within the EU. The specific payment options available are always displayed in the cart during checkout (depending on the destination country, delivery method and other parameters).

In case of any discrepancy, the wording of the Terms and Conditions and mandatory legal provisions shall prevail.

Payment

1. General rules

Available payment methods may vary depending on the destination country, order value, delivery method (address / pick-up point / locker) and the rules of carriers and payment partners. If a payment method is not available for your order, it will not be shown in the cart.

The total price and any fees are always shown in the cart before you place the order.

In justified cases (e.g., obvious incorrect data, repeated non-collection of parcels, suspected misuse), we reserve the right to request that the selected payment method be changed to prepayment.

2. Bank transfer (prepayment)

You can pay by bank transfer to the Seller’s account. Payment details (including IBAN/BIC and the payment reference) will be provided in the order confirmation.

Orders are usually dispatched after the payment has been credited to our account. If payment is not received within a reasonable period, we may cancel the order in accordance with the Terms and Conditions.

3. Online payments via Stripe

For selected countries and orders, you can pay online via the Stripe payment gateway. Depending on your country and device, Stripe may offer various payment methods (e.g., payment cards and other local methods).

Payment is processed in a secure environment. We do not have access to, and do not store, your payment card details.

If an online payment is not successfully completed, the order will remain unpaid and you may need to choose another payment method.

4. Invoicing

Invoices are usually provided electronically.

Updated on: 01. 01. 2026