F.A.Q.

The FAQ is for informational purposes only. The General Terms and Conditions, Complaints Procedure, and other e-shop documents are binding.

1) Order and account

How can I contact you?

For technical questions, inquiries, and questions about products, we prefer email at info@auto-majaky.cz.

How do I place an order?

Select the goods, add them to your cart, choose shipping and payment, fill in your details, and submit your order.

Do I have to register?

No, you can place an order without registering.

Where can I find my order number?

In the confirmation email and, for registered users, in your account.

I didn't receive a confirmation email – what should I do?

Check your spam/bulk folder. If the email still hasn't arrived, write to us and include your name and the time of your order.

Can I change or cancel my order?

Write to us as soon as possible. If it has not yet been shipped, we can usually make the change/cancellation.

How can I check the status of my order?

Information is sent by email and, after shipment, via the carrier's tracking system.

What if I entered the wrong address or phone number?

Contact us immediately. For shipments that have already been sent, the fastest solution is often to contact the local carrier directly.

Can two orders be combined into one shipment?

Please contact us. The e-shop offers shipping and payment based on the order parameters. In the event of a merger, these parameters will change and the originally selected delivery may not be possible.

2) Product availability

Is the product in stock?

Current availability is listed with the product.

When will the product be back in stock?

Please write to us for this information. Use the watchdog for automatic email notifications.

Is it possible that I order goods and then they are not available?

In exceptional cases, yes (quick sell-out/stock discrepancy). We will offer a replacement, waiting, or cancellation.

Can you reserve goods?

We do not normally offer reservations; availability is based on current stock levels.

3) Price and discounts

Does the price include VAT?

Yes, prices are normally listed including VAT (unless otherwise stated).

What currency do I pay in?

The currency is based on the language version of the e-shop. Czech version: CZK, SK, EN currency: EUR

How do I use a discount code?

Enter the code in the discount field in your shopping cart and confirm.

Why isn't my discount code working?

Check the validity and conditions of the promotion (minimum value, selected products). If the problem persists, please contact us.

Can I combine multiple discount codes?

Usually not, unless otherwise stated for a specific promotion.

Why does the shipping price change?

Shipping depends on the destination, selected carrier, weight/dimensions. You will see the final price in your shopping cart based on the order parameters.

4) Payments

What payment methods do you offer?

The current payment methods are displayed in the shopping cart (typically bank transfer and payment gateway).

Is it possible to pay by card?

If it is available for your country, you will see it in the shopping cart (usually via the payment gateway).

Is it possible to pay by bank transfer?

Yes. You will receive instructions for payment by bank transfer after placing your order.

When will you start processing my order if I pay by bank transfer?

After the payment has been credited.

What if I sent the payment without the correct symbol?

We will match the payment manually; this is not a problem. Due to the need for manual intervention, the processing of your order may be delayed by 1 day.

5) Shipping and delivery

We deliver via PPL and GLS. You will see the specific offer (courier/pickup point/box) and price in your shopping cart. In individual countries, these carriers may use local partner carriers,

How long does delivery take?

EU destinations: typically 2–6 business days.

Will I receive a tracking number?

Yes, you will usually receive a tracking number from the carrier after the shipment has been dispatched.

Are pick-up points and boxes available in all states?

No. Pick-up points/boxes depend on the country and the carrier's services – you will always see the available options in your shopping cart.

What if the carrier redirects the shipment to another pickup point/box?

The carrier may redirect the shipment (e.g., due to full capacity). We cannot influence this, and redirection is usually not possible. Re‑routing does not in itself relieve the Buyer of the obligation to collect/accept the parcel.

Can I change the address after shipment?

The fastest way is to contact the local carrier delivering the shipment. Carriers usually allow similar changes online. Follow the email information from the carrier.

What if I enter an undeliverable address?

Always check the information in your order. If the carrier later returns the shipment as undeliverable, the delivery and return costs are borne by the customer in accordance with the Terms and Conditions.

What if I do not accept/pick up the shipment?

The shipment will usually be returned. Costs associated with non-acceptance/return may be charged in accordance with the Terms and Conditions.

6) Acceptance of shipment and damage during transport

What should I check upon acceptance?

Check the condition of the packaging and the number of packages. If there is a problem, take photos of everything.

What if the packaging is damaged?

Check the shipment and its contents and take photos (packaging + label + contents). Make a note with the carrier and inform us. In case of obvious damage to the contents, do not accept the shipment.

What photos are needed to resolve the damage?

The packaging from all sides, the shipping label, the filling, and the damaged contents.

Should I contact the carrier or the e-shop first?

For local delivery issues, always contact the carrier first. For damage, loss, or unusual situations, contact us as well.

7) Withdrawal within 14 days (consumer)

Applies to consumers. Exceptions (e.g., perishable goods) are governed by law and the GTC.

Who can withdraw within 14 days?

A consumer (a natural person outside the scope of business) may withdraw without giving a reason within 14 days.

When does the 14-day period start?

From the date of receipt of the goods (or the last part of the delivery, if delivered in parts).

How to withdraw?

Send us a clear notification by email. Sample forms are available for download on the website.

Where should I send the returned goods?

To the address: Na Kopci 426/1b, 735 64 Havířov – Dolní Suchá, Czech Republic (unless otherwise agreed).

Who pays for the return shipping?

The costs of returning the goods are borne by the consumer, unless otherwise provided by law or the GTC.

When will I get my money back?

No later than 14 days after withdrawal; however, we may wait for the goods to be delivered back or for proof of shipment.

Will you also refund the original shipping costs to me?

Yes, to the extent provided by law and the GTC (typically the cheapest delivery option offered).

Can I return only some of the items?

In principle, we are not against it, but please follow the same procedure (notification + return). The settlement is governed by the GTC and the law according to the specific situation.

8) Return of goods – entrepreneur (B2B)

Can an entrepreneur return goods within 14 days?

Yes, if our GTC (B2B section) allow it.

What are the conditions for B2B returns?

The goods must be unused, undamaged, complete, and in their original packaging.

Who pays for shipping for B2B returns?

The entrepreneur pays for return shipping.

9) Complaints

How do I complain about goods?

Write us a description of the defect and the order number, ideally attaching photos/videos.

Where should complaints be sent?

If it is necessary to send the goods, please send them to: Na Kopci 426/1b, 735 64 Havířov – Dolní Suchá, Czech Republic (by agreement and according to instructions).

How long does it take to process a complaint?

The procedure and deadlines are set out in the complaints procedure and the General Terms and Conditions; we handle complaints without undue delay.

Who pays for the transport of the goods being complained about?

The customer usually sends the goods for complaint at their own expense; in the case of a justified complaint, the consumer may request reimbursement of reasonable costs incurred. In the case of a business, the transport costs for the complaint are always borne by the business.

What is the difference between a complaint and withdrawal?

Complaints address defects in goods. Withdrawal within 14 days is a return without giving a reason (if the conditions are met).

10) Car accessories (specific)

How do I check compatibility (12/24 V, connector type, dimensions)?

We list the key parameters for each product (voltage, dimensions, mounting/connector type, etc.). If you are unsure, please write to us – ideally with a photo of the installation location/connector.

What about homologation and use on public roads?

We list the homologation for products if they have it. If the homologation is not explicitly stated for a product, then it does not have one. Always follow the product description and applicable regulations; some products may be intended for off-road/work use only.

Can I install the product myself?

For simpler accessories, yes. For more complex electrical installations, we recommend professional installation. Incorrect installation or tampering with the product may cause a malfunction and may affect the acceptance of a warranty claim.

What if the product does not work after installation?

Test all components before installation! If you encounter a problem, check the power supply, fuses, correct wiring, and compatibility. If the problem persists, please send us a description and photo/video.